About the Company
Ann Taylor's rich heritage dates to 1954, when founder Robert Liebeskind, the son of a dressmaker, opened his first shop. Back then, Ann Taylor represented a best-selling dress style that had been gifted to the storeowner by his father. The Ann Taylor design embodied the well-dressed woman, and the Ann Taylor legacy was born. By 1983, Ann Taylor had grown from a regional, primarily East Coast brand, to a national brand with 47 stores across the United States. Today, the Ann Taylor brand is represented by three divisions: Ann Taylor Stores, Ann Taylor LOFT, and Ann Taylor Factory. At the end of Fiscal 2007, Ann Taylor operated 869 stores throughout the United States, District of Columbia and Puerto Rico and generated more than $2.3 billion in sales.
Our mission at Ann Taylor is to provide women with updated classics that are feminine, stylish, versatile and polished and that wardrobe her across all aspects of her evolving lifestyle. Ann Taylor offers sophisticated and refined style for the woman who always wants to look appropriate in classic, updated fashion. From a young professional wanting to start on the right foot as she enters the workforce to the mother of three wanting to look best for her family function, Ann Taylor clients place a premium on how they are perceived. We strive to serve as a trusted advisor to help women with all of their wardrobe needs.
Job Description
Senior Manager, Store Facilities
Reports To: VP, Corporate & Store Facilities
Direct Reports: Assistant Managers
Key Interactions: Store Facilities, Field Management, Store Operations, Divisional Management, Service Providers and Finance
Position Overview:
The Senior Manager is responsible for the operation of Store Facilities, the maintenance and repair program, and the maintenance capital investment program for all Ann Taylor stores. Develop and direct the strategy for achieving the optimal value of out-sourced services to support the brand standards and scope of work.
Primary Responsibilities/Accountabilities:
Develop a strategic/proactive plan that encompasses a multi year timeframe which addresses the maintenance of all stores across the divisions.
Manage contracted service providers for all Maintenance & Repair Services. Monitor vendor performance, quality work and make recommendations as required. Lead vendors to continually improve service levels and make changes as necessary.
Manage Service Channel, our technology provider. Responsible for ensuring that the Facilities information-based technologies are maintained current and accurate while reviewing functionality and making recommendations for changes as the business need require.
Manage the Store Refresh Program, the HVAC Replacement Program and Minor Works Projects and other maintenance capital. Responsible for coordinating with Store Design, Visual and Operations departments
Responsible for creating the Facilities Budget and manage all aspects of the expenses. Track expenses during month and reconcile variances. Responsible for independently planning, scheduling and budgeting all expense accounts with the ability to determine the scope of work under rigid budgeting parameters.
Lead the bidding and negotiation of all contracts for store services and maintenance agreements.
Maintain a project schedule of all Facilities projects for internal and external distribution.
Develop all processes and procedures within the department and update the same as required to meet current business demands.
Maintain close relationships with RVP’s, DM’s and Store Managers.
Coordinate all aspects of the store closing procedures with Operations.
Communicate any process or service changes and coordinate the updating of the P&P Guide through Operations to insure all areas are informed.
Communicate effectively with management, associates, staff and vendors
Responsible for creating and editing all communication materials to vendors and internal and external store associates.
Prioritize workload, follow-up on assignment, maintain service in a cost effective manner.
Position Requirements:
Bachelors degree
Minimum 5 years construction project management experience
Proficient in Microsoft Project, Excel, and Word
Exceptional leadership and managerial skills
Excellent decision making and time management skills
Highly organized with capacity to anticipate change based on events and adapt quickly
Effective problem solving and negotiation skills
Excellent verbal and written communication skills
Ability to work independently and in a team
Ability to handle multiple tasks simultaneously
Customer service orientation